Joy Comfort Customer Service

Shipping & Delivery

JoyComfort.com wants your shopping experience to be joyful, easy and successful, which is why we offer a streamlined shipping process.

Most orders placed before 1 PM Eastern Standard Time are shipped the same day if they are in stock. Orders not in stock at our locations will be shipped directly from the manufacturer and have a 3-4 business day lead time to process.

Order tracking information is sent in your shipping confirmation email enabling you to view the shipment status of your order. To view your order tracking, simply enter your tracking number at the appropriate shipping carrier's website.

JoyComfort.com does not ship orders to PO Box addresses and can only ship to a physical mailing address.

Shipping charges are calculated by the weight and size of the item. To get a shipping quote, simply add the item(s) to your shopping cart and click "Get Quote". The shipping quote will be displayed in the shopping cart before any payment information is requested.

Orders are not shipped on the weekends as our warehouses are closed. All orders placed on Saturday, Sunday or a national holiday will be shipped on the following business day.

International Shipping: JoyComfort.com does not offer international shipping and only ships within the United States. We do however work with a few international package forwarding companies that will allow you to shop on our site from all over the world.

Bongo International
US Global Mail
USA 2 Me

Backorders: If any of the item(s) from your order are not in stock for immediate shipment, we will ship the item(s) in stock immediately, shipping the remainder of your order once it becomes available at no additional charge.
Returns & Warranty

Returns: New, unopened, unused items sold by JoyComfort.com may be returned within 30 days of delivery. Items must be returned in their original product packaging and must be in resalable condition. Returns must be shipped in a separate shipping box, container or packaging. Returns shipped in product packaging will not be accepted. Please Contact Us with the following information:

- Your first and last name along with your order number
- The name of the item, item/sku # and quantity you wish to return
- The reason for the return

Customer is responsible for return shipping along with tracking information, to be provided for proof of delivery.

Refunds will be for merchandise value only and exclude shipping charges.


We will contact you within 2 business days with an RMA (Return Merchandise Authorization) number and the return shipping address. Returns without RMAs will not be accepted. Returns typically take four weeks to process from the time your return has been shipped. In many cases your return will be processed sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (3 to 5 business days). We will notify you via e-mail once we've received and processed the returned item.

*PLEASE NOTE: Due to hygiene and safety issues certain items are non-returnable such as pillows, braces, bath safety products and any item that comes in direct contact with the skin.

Warranty: Defective or damaged items are exchanged directly with the manufacturer under their warranty policy. However, we will assist you with the warranty process to the best of our abilities.

Exchanges: We do not process exchanges. Instead, simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate refund.

*PLEASE NOTE: We are not responsible for shipping costs associated with returned items.
Ordering

1. Add to Cart
All items you add to your shopping cart will be included in your order.
2. Proceed to Checkout
After you proceed to checkout, create your customer account if you are a new customer. A verification email will be sent to your email address after you enter your information. Follow the steps to complete your order and checkout by providing your billing, shipping and payment information. If you are a returning customer, sign into your customer account to proceed.
3. Payment
Your payment is authorized, charged and finalized once you place your order.
Payment, Pricing & Promotions

Payment: We accept payments from all major credit cards including Visa, Mastercard, American Express, and Discover. Payment can also be made through PayPal and Google Checkout.

Pricing: At JoyComfort.com, we offer you consistently low prices on every item in our store. All prices are listed in USD(U.S. dollars). Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your shopping cart doesn't reserve the price shown at that time. It is also possible that an item's price may decrease/increase between the time you place it in your cart and the time of purchase.

Promotions: Some discounts/promotions are limited time offers. The discount we are able to offer for any item is dependent upon its availability. JoyComfort.com's price will necessarily change on occasion.

Viewing Orders

To view your order, first make sure you are logged into your account. Next, click on the My Orders link from the My Account page. This will return a default view of orders you have made in the past.
Updating Account Information

You can update your user account information at any time by following the steps below:
1. Log In to your JoyComfort.com account.
2. Click the My Account link on top.
3. Edit the appropriate fields.
4. Click Save.
Contact Information

If you have any questions please feel free to Contact Us using the website's contact form or simply by emailing us at [email protected]
JoyComfort.com
11752 Garden Grove Blvd #113
Garden Grove, CA 92843